UP! is a new mobile and desktop app designed to connect manufacturers who need industrial service to companies that can provide it. This technology is available to both types of users – service requesters and service providers and helps companies address one of the biggest challenges in manufacturing – machine downtime.
UP! will make its national debut at the International Manufacturing Technology Show (IMTS) at McCormick Place in Chicago, Illinois, September 10 – 15, 2018. Their booth is #135001, located in the East Building, level 3.
The app has been promoted and shared regionally, and it recently began gaining users across the country through the website www.TheUpApp.com. The IMTS show is an opportunity to broaden the user base and offer companies a new way to find service providers for their machine tools and other manufacturing equipment.
“There are a lot of circumstances when a manufacturer or machine shop might need to find a new service provider – the current provider isn’t available or can’t handle the problem. UP! is there for companies to find more options for service and repair,” said David Rhodes, Director of Sales and Customer Success for UP! LLC. “We are recruiting established providers to join the network and making them more visible to machine shops.”
The UP! network already includes hundreds of service providers from across the country, including machine OEMs, distributors, and independent third-party service companies. Technical Equipment, a distributor of advanced machine tools and related technology, is among those service providers who have joined The UP! App and become a part of the network.
“We like the simplicity of the app and the fact that it is free to customers to use,” said Michael Schlater, executive vice president of Technical Equipment. “We understand that Technical Equipment customers can easily request service for any machine with just a click of a few buttons.”
The UP! app was designed to connect manufacturers who need equipment service with service providers. In three simple steps:
Send Service Requests – Users open the app to send a new service request. They enter equipment information, a brief description of the situation, and the current operation status of the machine.
Receive Responses – In a short time, they’ll receive bids from many available OEMs, distributors, and independent service and repair providers, all competing for the business. Each bid will include the provider’s cost for repair and a time when they will be able to arrive onsite.
Schedule Repair Service – Users then decide which provider works best for their needs, accept the bid, and the service provider can get started. When complete, users rate the service provider.
“It’s a win-win for both of our users,” Rhodes said. “When a machine goes down, it costs the company revenue, profit, and reputation. By having more available resources for getting the machine working again, manufacturers can be up more quickly.”
In addition to meeting with potential service requesters, the UP! team will also be scheduling meetings and talking with service providers at the IMTS show.
“For service providers, UP! offers a great opportunity to connect with potential customers and improve the visibility of their service offering and capabilities,” Rhodes said. “With the ability to bid on service requests and a user-rating system, the best performing service providers can compete for business.”
The UP! App is available for download in the Apple App Store for iOS phones and tablets, and the Google Play store for Android devices. You can also use the desktop version online to gain access to a network of service providers.