HOW CAN WE HELP?

We have a team dedicated to helping you make the most of the app, answering questions, and finding service support faster. If you are someone who likes options you are in the right place. We offer customized support.

 

CONTACT UP!

Chat

We have a team dedicated to helping you navigate the app and fill your service needs fast.

CALL614-407-8674

emailsupport@theupapp.com

HELPFUL ARTICLES

view all

Access a collection of articles created to help you get the most out of the app.

TOPICS

  • App Tips
  • Manufacturing
  • Tech
  • Success Stories

FAQ

faq

It may be helpful to see what the network’s common questions have been.

We have all the answers here in one place.

FREQUENTLY ASKED QUESTIONS

GENERAL USE

  • How much does UP! cost?

    UP! is FREE for both service requesters and service providers! There’s no catch, no subscription costs, no transaction fees, etc. It is 100% free.

  • How does The UP! App work?

    UP! matches equipment users in need of service to qualified service providers. The app may be used to request routine maintenance, repair, or rebuild work or to locate parts.

    On the other end of the request, a network of available and qualified service providers will receive a notification, directly to their mobile device, alerting them that service is requested. Service providers may then submit their rates, terms and availability. Service requesters may then select the service provider who best meets their needs.

  • Are ratings part of The UP! App?

    Yes, credibility is important when it comes to equipment service. Each completed service request receives a rating which makes up a service provider’s overall rating that is visible to service requesters.

  • Is my account login information the same for the mobile apps and the browser login?

    Yes, the account username and password is the same across any device or app entry. 

  • Do I have to use the app on my phone?

    You can also use UP! from your desktop computer (Google Chrome recommended).  Click on Login at the top of our website to access the portal or click on the link: https://app.TheUpApp.com

ROLE SPECIFIC

  • How do I create a Service Request?

    To request service select the green plus icon, located on the bottom right hand corner of the screen.  Then, select the “+Add New Machine” button at the top of the screen and enter your machine information.

  • What happens after I submit a Service Request?

    Your Service Request is sent out to our wide network of Service Providers. A service provider will only receive a notification for a service request if the request information aligns with the service provider’s profile: the areas in which they provide service, types of equipment they service, manufacturers they are qualified to service. They will then place estimated quotes for you to view. You are able to contact these providers to discuss any specific information relating to the services needed. If you find a Provider you would like to use, accept their quote within the app. This will allow you to rate their services once the job has been completed.

  • Are requests being sent to me directly? Am I obligated to respond?

    You are not obligated to respond to request nor will the Requesting party have insight of your decision if you choose not to respond. Your service provider dashboard will display a wide array of machine service requests based on how your servicing profile was set up while registering as an UP! Provider.

INSTALL & UPDATES

STILL HAVE QUESTIONS? WE’RE HERE TO HELP

Call Customer Success