The UP! App was recently featured in Modern Machine Shop highlighting stories from people that are connecting and finding industrial machine service faster and growing their business as a result. Here is a snippet from the article.
Gene Mazza is a good example of how accessing a wider network of service providers can solve problems fast. Mazza’s Mechanical Specialties (Binghamton, NY) specializes in prototype and short run machining. He had two older die sinker EDMs, one of which hadn’t been functional for a while. When the other one went down, he had a problem. Through The UP! App he found Chris Thompson of CTME CNC Machine Repair and Electrical Services in New Orleans who took the job. “He had the newer machine up and running right away,” says Mazza. The other machine was not salvageable, which was nonetheless good information to have for the shop’s planning purposes.
The obvious advantage for independent service providers is that the app is a way to make them more visible in the service marketplace. For David Wall, the app is a tool to strategically build out his business, Wall Control Services (Fort Wayne, IN). The business had been founded primarily as a systems integrator. This year Wall has established a new unit, machine life cycle services, and he thinks the app will help grow that business. An early win with the app was a big one. Wall established a relationship with Makino and is now becoming part of its service network.
Increasingly OEMs and distributors are embracing the app as well, seeing it as an extension of their own service network. They have a keen interest in keeping their customers up and running, and it makes sense to use independent service providers for work that doesn’t require a factory-trained technician. Some are even using the app to access their own customers. Makino is one. Says VP of customer support, Mark Rentschler, “The UP! App is a good addition to our customer support strategy. It provides another convenient way for our customers to reach our service technicians.”
Read the full article at Modern Machine Shop Online