Major machine tool service companies and OEMs have joined and registered with The UP! App network of industrial
service providers. The recently launched app is designed to connect manufacturers who need equipment service with service providers.
Hundreds of service providers have evaluated the new app and signed up to be a part of the UP! network, from machine tool OEMs to independent third-party service companies.
“We are always looking for new ways to support our customer base, and The UP! App is a good addition to our customer support strategy,” wrote Mark Rentschler, vice president of customer support for Makino, in a letter endorsing UP! “The UP! App provides another convenient way for our customers to reach our service technicians. Makino looks forward to being able to respond quickly to the requests coming through the app.”
Service providers download the free app – from the Google Play or iTunes App stores – and then build a profile that includes their company details, the geography they served, and the type of equipment they service. Machine shops and other manufacturers also create their profiles on the app, adding their company details and the type of industrial equipment they are using.
When a manufacturer has a machine go down, they can request service on the app, and the request is sent to all of the service providers who can assist. They then provide bids and proposals to choose from.
Lisa Bailey-Beavers, VP of Sales and Marketing, sees The UP! App as a great opportunity to promote GTI Spindle Technology and GTI Predictive Technology, a service company specializing in spindle repair that has a machine monitoring and predictive maintenance iPad product.
“We recognize that our ability to provide continued service is a huge contributor to the valued and lasting relationship with each GTI customer. UP! helps us reach customers that may not be availing our support services for machine tools of all types,” Bailey-Beavers said.
Technical Equipment, a distributor of advanced machine tools and related technology, also joined the network.
“We like the simplicity of the app and the fact that it is free to customers to use,” said Michael Schlater, executive vice president of Technical Equipment. “We understand that Technical Equipment customers can easily request service for any machine with just a click of a few buttons.”
The app offers opportunities for machine tool OEMS, distributors, and third-party service providers alike. In the world of industrial service – where reducing downtime is critical to profitability – manufacturers are seeking resources to find providers of fast and reliable service. The UP! app gives them another place they can look to find the help they need.
“As a broad market service provider, Technical Equipment has visibility to requests submitted through the app by customers, allowing us to monitor and respond promptly,” Schlater said. “We truly believe The UP! App will allow us to continue to build on this goal as well as help customers who utilize the app to reduce any unplanned machine downtime.”
To download the UP! app or learn more about how it works, visit www.TheUpApp.com.