A collection of The UP! App’s best articles to keep you up on manufacturing, technology, and what’s new with the app.
This short video shows how industrial machine service providers and requesters can use the in app chat messaging features which include text, voice call, and video chat.
When it comes to quality machine repair, no one stands out in the industry quite like Machine Ethics. Machine Ethics was founded 16 years ago by Bill Keller. At the time, Bill was already an industry veteran, having spent 22+ years moving up the ranks in a camshaft manufacturing plant. Shortly after Bill started Machine Ethics, […]
This short video shows how an industrial machine service provider can submit an estimate and complete a service request within the UP! platform.
Starting your own industrial repair business is an exciting and terrifying venture. What do you need to know? What unexpected challenges will you encounter? What industry specifics do you not know? Mike and Christine (Chris) Rossi, owners of Rossi Machinery Services, know this feeling well. Based in Ashland, Ohio, the Rossis service and sell a […]
This time of year, the cold temperatures may have you migrating south for the winter. Although the cold may slow you down or change how your operation runs, what impact does it have on your machine tools? Operators of heavy machinery are familiar with the issues that can arise once temperatures drop below freezing. Fluids […]
This short video shows how an industrial machine service requester can easily submit a service request and accept a service estimate when a machine breaks down or to schedule preventative maintenance.
When The UP! Network started three years ago, we knew we had to build a team of dedicated, hardworking people who could help get the network up and running, and that’s just what we did! Check out this video and hear from our team members about their experience working for UP!
January 2021 marks the third anniversary of UP! being in business. Through the ups and the downs since our founding (both literally and figuratively), we have learned a lot about building a successful business from the ground up. If you’re thinking about going out on your own and starting your own business, starting your own […]
The UP! Network has been awarded a MobileWebAward from the Web Marketing Association (WMA), winning the Best Manufacturing Mobile Application award in the “Best of Industry” category. As we celebrate our third birthday in January, this award is a testament to how listening to our users and making continuous improvements to our network is imperative […]
Watch as Sam Wright, Business Development Manager at The UP! Service Network, discusses his experience and journey helping to build the network on The Open Road Sales Podcast!
Kevin Bowers is the Director of Field Services Research at the Technology & Services Industry Association (or TSIA). TSIA helps industrial equipment, enterprise IT, healthcare, and other tech-sensitive industries increase their revenue and optimize their profits by employing fact-based business frameworks and best practices. What changes have you seen in the area of field service […]
The UP! App has a variety of valuable features that are designed to get your machines UP and running by instantly connecting you to our vast network of qualified machine technicians. Watch this video to learn more about what UP! can do for your machines’ maintenance and repair needs.
Good customer service in the industrial manufacturing industry is about more than positive customer interactions. From large OEMs and distributors to small shops, utilizing the right tools for your business can make a huge difference in customer satisfaction and customer retention. As the workforce continues to incorporate more digital technology, one of the areas it […]
Production Machining interviewed our Director of Sales and Customer Success Dave Rhodes about using the UP! Service Network for industrial repair and maintenance needs. In this article, they featured the convenience and benefits of our video and text chat features! With these, technicians can quickly analyze your machine’s issues and come to the job with deeper knowledge of […]
In this episode of Machine Shop Talk, Ian Sandusky discusses the importance of machine maintenance and takes a look into The UP! App, a network designed to connect machine shops with service providers. If you work in a machine shop, you know that the key to maintaining a profitable business is keeping your machines […]
Good customer service could be the difference between retaining or losing a customer. When your clients are frustrated, confused, or just want to get to know your business a little bit better, does your customer service team have all the answers? Or do they need assistance? High-quality customer service is a necessity no matter the […]
One of the biggest challenges that the manufacturing industry has faced over the last 5-10 years is the growing skill gap. With more young people pursuing a four-year degree over learning a trade, more and more jobs are going unfilled. This has a direct impact on the productivity of shops across the country. When a […]
Virtually Supporting Field Service One Chat At A Time The UP! Service Network continually strives to be at the forefront of industrial field service, and we are pleased to announce our newest feature, UP! Video Chat. This innovative solution for machine repair is another way UP! continues to evolve its solution-based service network. With the […]
Career transitions, whether it be to a new job or to retirement, come with far reaching impacts on a company. One of the largest effects is the loss of knowledge and experience an employee has gained over the course of their careers. While someone new can always come in and complete their day-to-day tasks, those […]
Retooling, v.: to reequip with tools; to reorganize; to revise or modify The concept of retooling is not foreign to the manufacturing industry. Machines need updating, workflows need streamlining, and strategies need changing. However, with COVID-19 influencing the way the entire world runs, the demand for efficient approaches to retooling has never been greater. The […]
Anyone in the manufacturing industry knows the importance of trade shows. Many companies, large and small, spend many months and thousands of dollars preparing for the most important events of the year. The Importance of Trade Shows Why are trade shows so important? Historically, they have been used to showcase and sell new products to […]
We are thrilled to announce that The UP! App has been named the winner of the Bronze Stevie® Award in the Business/Government category in The 18th Annual American Business Awards®. “We are honored to be the recipient of the Bronze Stevie Award,” said David Rhodes, The UP! App Director of Sales & Customer Success. “The […]
The UP! App was featured in Modern Machine Shop highlighting stories from people in manufacturing that are connecting and finding industrial machine service faster.
The machines on your shop floor are designed to last for years. But what happens when you update your technology and the older machines are left behind? Integrating legacy hardware and software may seem like an insurmountable task when compared with the ever-changing advancements in technology, but it’s an important thing to do. Learn more […]
What’s coming up within the field service industry? Hear from David Rhodes, The UP! App’s Director of Sales and Customer Success. What trends do you see emerging in the field service industry? Do you think these trends will last ? Due to the shortage of skilled technicians, industrial machine builders and distributors are employing different […]
Do you know how much machine downtime is costing your business? For many manufacturers, it is the largest source of lost production time. However, according to the Business Industrial Network, over 80% of business owners are unable to calculate their true downtime costs correctly. Not all downtime is created equal. If you’re planning on routine […]
Watch this short video to see for yourself how easy The UP! App makes it to find, schedule, and keep track of repair and maintenance on your industrial machines. When your machines breakdown, finding the right repair and maintenance service for your specific situation can be a challenge. That’s why we developed The UP! App. […]
Within the digital age, many companies are feeling pressured to utilize more innovative technologies to improve their productivity. The manufacturing industry is one of the largest in the country, and big changes can create big waves. This much is true: updates to technology must happen at some point, and technology harmonization is essential to keep […]
Manufacturing is one of the largest, most important industries in the world. As a result, the competition is immense, and developments happen at a fast pace. It’s essential to recognize what the significant trends on the horizon might be, and how you can use them to your business’ advantage to stay ahead and resilient. Here […]
It’s no secret that machine techs are in short supply across the machine tool industry, including metal fabrication, and that shortage has severe ripple effects that can hinder productivity in a serious way. When a fully automated laser cutting machine crashes or otherwise shuts down unexpectedly, the entire shop can be starved of work. Some […]
